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Lost Card, Damaged Card & Re-issuance
  1. What should I do if my CU Link is lost?
  2. How should I reactivate my CU Link if I find it after reporting as lost?
  3. What should I do if my CU Link is damaged?
  4. Do I need to pay if official replacement of CU Link is needed during card upgrading exercise?

1.  What should I do if my CU Link is lost?

You should immediately report lost in the CU Link Self-Service System (https://cloud.itsc.cuhk.edu.hk/CULINK-SelfService/Enquiry.aspx) or report to the CU Link Card Centre [MAP] during opening hours. If you confirm your CU Link is lost, you should visit CU Link Card Centre in person for card replacement. The replacement fee is $130. Please note that all the tokens stored in the damaged CU Link are neither refundable nor transferable.
 
 
2. How should I reactivate my CU Link if I find it after reporting as lost?

You should bring your CU Link card to CU Link Card Centre [MAP] in person during opening hours for reactivating the card without fee.

 

3. What should I do if my CU Link is damaged?

You should come to the CU Link Card Centre [MAP] for card replacement. Damaged CU Link cards will be replaced free of charge if they are caused by natural wear and tear to an extent that authentication fails. You, however, have to pay $130 for a card replacement if the damage is caused by negligent handling, improper use etc. Please bring your damaged card in person to CU Link Card Centre for replacement.

Please also note that all the tokens stored in the damaged CU Link are neither refundable nor transferrable.

 

4. Do I need to pay if official replacement of CU Link is needed during card upgrading exercise?

As a student or staff, you do not need to pay for the first and all subsequent renewal.

通告 Notice


因應2019新型冠狀病毒疫情的發展,中大通發證中心的開放時間125日開改為上午10時至下午4時1月31日,星六、日及公眾假期休息如有任何有關職員證或學生證查詢,請於中大通網頁留言。我們會於下一個工作天跟進有關查詢。

In view of the latest development of Covid-19, starting from 25 Jan, CU Link Card Centre would adjust the service hours from 10:00AM to 4:00PM, 31 Jan, Saturday, Sunday and public holidays will be closed. If you have any enquiries about CU Link Cards, please drop your message at the webpage of CU Link Card Centre. Our staff will follow up on your enquiry the next working day.

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