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Malfunctioning or Locked Card

In Scenarios of door access

  1. I put the CU Link and an Octopus card in my wallet and I am unable to get through the gate. Why does that happen?
  2. Why I am not able to get through the door as I suppose to?
  3. What should I do when the error message showing “ Card locked” comes up at the reader of the door lock?

In Scenarios of door access

 

1.  I put the CU Link and an Octopus card in my wallet and I am unable to get through the gate. Why does that happen?

This is a feature intentionally adopted in many contactless smart card reader systems. You may visit the website of Octopus on the proper use of Octopus cards.

 
2.  Why I am not able to get through the door as I suppose to?

Please contact the corresponding departments/ service units for assistance if you can’t gain access to the door.

 
3. What should I do when the error message showing “ Card locked” comes up at the reader of the door lock?

A “Card locked” message displayed at the reader of a door lock should mean that you had entered the wrong CU Link PIN many times, and the access function is blocked. CU-related functions will be blocked if you have entered the wrong CU Link PIN 5 times. You will not be able to use most CU Link related application then. Please go to the CU Link Card Centre [MAP] to reset your CU Link PIN.

 
 

Notice


Service hours of CU Link Card Centre as follows:

Open on

Mon to Thu: 8:45AM to 5:30PM

Fri : 8:45AM to 5:45PM

(Close on Saturday, Sunday and Public Holidays)

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