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Student card services suspension due to CUSIS outage

Due to CUSIS outage, Card Centre has the following arrangement during the CUSIS outage period (21 Apr 00:01 to 25 Apr 08:00).

1. No student cards can be issued.

2. No student card mailing request can be made.

3. Reset PIN service is not affected.

4. Report card loss can only be done via CU Link Self-service System (https://cloud.itsc.cuhk.edu.hk/CULINK-SelfService/Enquiry.aspx)

5. Staff card services are not affected.

Opening hours

Mon - Thu: 08:45 - 17:30, Fri: 08:45 - 17:45

Sat: 08:45 - 12:30 (Aug - Sep only)

Sat, Sun and Public Holidays: Closed


** The opening hours from 7 Sep to 11 Sep 2026 are extended: 08:45 - 19:00

** Bad weather service arrangement